Accessibility

Effective Date: 2025 - Present

At Mila Baby Brand, we are committed to ensuring our website is accessible to everyone, including people with disabilities. We believe all visitors should be able to navigate, interact with, and shop our website with confidence, independence, and ease—regardless of technology or ability.

✅ Our Accessibility Commitment

We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, a set of technical standards developed by the W3C to make web content more accessible to a wider range of people with disabilities, including:

  • Blindness and low vision

  • Hearing loss or deafness

  • Limited mobility or dexterity

  • Cognitive disabilities

  • Photosensitivity

🛠️ Our Accessibility Practices

To support digital accessibility, we:

  • Use semantic HTML and proper markup for screen readers

  • Maintain sufficient color contrast for readability

  • Implement keyboard-navigable elements for non-mouse users

  • Ensure alt text on meaningful images

  • Use legible font sizes and spacing for clarity

  • Continuously audit and optimize our Shopify theme for accessibility

We regularly review our site to identify and fix any accessibility barriers that may arise due to theme updates, third-party apps, or new content.

🧪 Testing & Monitoring

Our site is tested using a combination of:

  • Automated tools (e.g., WAVE, Axe, Lighthouse)

  • Manual checks (keyboard navigation, alt text, color contrast)

  • Real-world testing by individuals using assistive technologies (e.g., screen readers)

We are currently working toward achieving full WCAG 2.1 AA conformance, and take all reported issues seriously.

📞 Need Help Accessing Something?

If you're having difficulty using our site or accessing any part of our content, we want to help.

Please contact us and we will respond within 2-3 business day:

milababybrand@gmail.com

Include:

  • A brief description of the issue

  • The page or feature you were trying to use

  • The assistive technology or browser you were using (if applicable)

We’ll do everything we can to provide the information or support you need—whether by phone, email, or another accessible method.

📄 Third-Party Content & Apps

While we strive to ensure the core of our website is accessible, we may occasionally use third-party apps or integrations (such as reviews, videos, or checkout services) that are outside our control. We continuously monitor these tools for accessibility and seek alternatives when appropriate.

🔄 Ongoing Improvement

Digital accessibility is an ongoing process, not a one-time project. We are committed to improving the accessibility of our site as technologies evolve and best practices develop.

🔐 Legal & Compliance Statement

This Accessibility Statement is provided in good faith and in alignment with standards including the Accessibility for Ontarians with Disabilities Act (AODA) and the Americans with Disabilities Act (ADA). While we are not legally obligated to conform with all provisions of U.S. law as a Canadian business, we take a proactive approach to minimize risk and prioritize inclusion.