Accessibility

Effective Date: May 1, 2025

At Mila Baby Brand, we are committed to ensuring our website is accessible to everyone, including people with disabilities. We believe all visitors should be able to navigate, interact with, and shop our website with confidence, independence, and ease — regardless of technology or ability.

✅ Our Accessibility Commitment

We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, a set of technical standards developed by the W3C to make web content more accessible to a wider range of people with disabilities, including:

  • Blindness and low vision
  • Hearing loss or deafness
  • Limited mobility or dexterity
  • Cognitive disabilities
  • Photosensitivity

🛠️ Our Accessibility Practices

To support digital accessibility, we:

  • Use semantic HTML and proper markup for screen readers
  • Maintain sufficient color contrast for readability
  • Implement keyboard-navigable elements for non-mouse users
  • Ensure alt text on meaningful images
  • Use legible font sizes and spacing for clarity
  • Continuously audit and optimize our Shopify theme for accessibility

We regularly review our site to identify and fix any accessibility barriers that may arise due to theme updates, third-party apps, or new content.

🧪 Testing & Monitoring

Our site is tested using a combination of:

  • Automated tools (e.g., WAVE, Axe, Lighthouse)
  • Manual checks (keyboard navigation, alt text, color contrast)

We are currently working toward achieving full WCAG 2.1 AA conformance and take all reported accessibility issues seriously.

📞 Need Help Accessing Something?

If you're having difficulty using our site or accessing any part of our content, we want to help.

Please contact us and we will respond within 2–3 business days:

📧 milababybrand@gmail.com

Please include:

  • A brief description of the issue
  • The page or feature you were trying to use
  • The assistive technology or browser you were using (if applicable)

We will do everything we can to provide the information or support you need — whether by email or in an alternative accessible format upon request.

📄 Third-Party Content & Apps

While we strive to ensure the core of our website is accessible, we may occasionally use third-party apps or integrations (such as reviews, checkout services, or embedded content) that are outside our direct control. We continuously monitor these tools for accessibility and seek alternatives where appropriate.

🔄 Ongoing Improvement

Digital accessibility is an ongoing process, not a one-time project. We are committed to improving the accessibility of our site as technologies evolve and best practices develop. We welcome feedback from all users as it helps us identify areas for improvement.

🔐 Legal & Compliance Statement

This Accessibility Statement is provided in good faith and in alignment with:

  • The Accessible Canada Act (Bill C-81) — Canada's federal accessibility legislation
  • The Quebec Charter of Human Rights and Freedoms — which prohibits discrimination based on disability
  • WCAG 2.1 Level AA guidelines as developed by the W3C

While Mila Baby Brand is a Quebec-based business and primarily subject to Canadian law, we take a proactive approach to accessibility and strive to meet internationally recognized standards including those referenced in the Americans with Disabilities Act (ADA) to ensure an inclusive experience for all visitors.